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Request Interpreter Services

Visit the mass.gov site to request interpreter services.

ASL & Interpreter Services

Cape Cod Healthcare is committed to clearly and thoroughly communicating with all patients and their families about the care we provide. We welcome limited English proficiency and deaf and hard of hearing patients, and have special services to help you access our health care services. Our experienced teams of trained medical interpreters provide accurate and complete interpretation services. Our Services are complimentary and available at Cape Cod Hospital and Falmouth Hospital, 24 hours a day, 7 days a week, via on-site assistance, phone and video.

Communication is an important part of your healthcare access

In the hospital setting, we want to ensure that you and your family are able to actively participate in a dialogue with your healthcare provider. The need to understand information, diagnosis and directions accurately is crucial before making medical decisions that affect your treatment or that of a loved one.

Feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than their primary language.

We will provide the resources you need to effectively communicate with your hospital care team.

Requesting an interpreter

If you would like to:

  • Request a Medical Interpreter
  • Make, confirm or cancel an appointment
  • Find information regarding a family member admitted to Cape Cod Hospital or Falmouth Hospital
  • Talk to your provider

call:

  • Cape Cod Hospital: 508-862-5519/5524

  • Falmouth Hospital: 508-457-3849

or email:

Resources and services for deaf and hard of hearing patients


At CCHC we are working to improve the health care experience for our deaf and hard of hearing patients, family and friends. If you are deaf or hard of hearing, we provide you with options for communication services at our hospitals:

  • We provide American Sign Language interpreters via an agency.
  • We have video available that can provide a trained sign language interpreter offsite through video.
  • TTY or Teletypewriter pay phones are available at the entrances of both hospitals.
    • If admitted, you can request a portable videophone or a TTY to be delivered to the bedside.

For questions regarding this service, our Interpreter Services Department can be reached by calling:

  • Cape Cod Hospital: 508-862-5519/5524

  • Falmouth Hospital: 508-457-3849

or emailing:

If you have additional questions, please visit the Massachusetts Department of Public Health website.

Need to find a physician?


Find a physician using our online directory or call 1-877-227-3263. If you need help calling, contact the Interpreter Services Department at: Cape Cod Hospital: 508-862-5519/5524 or Falmouth Hospital: 508-457-3849

Directions

For directions, see Cape Cod Hospital or Falmouth Hospital.

Parking

We have parking available to patients and visitors at both hospitals. Cape Cod Hospital offers Valet parking. Simply drive to the main entrance of the hospital and they will park the car for you and give you a ticket.

Cape Cod Hospital shuttle

CCH offers a free bus service to and from the main campus and the various locations in the area.