Fill your prescription where you’re treated
Cape Cod Healthcare’s Urgent Care Centers at Stoneman Outpatient Center in Sandwich and Fontaine Outpatient Center in Harwich are staffed by emergency room-trained doctors and nurses, who handle everything from minor burns and sore throats to sprains and lacerations.
Now, the convenience offered by the urgent care centers has been enhanced by the opening of Cape Cod Healthcare’s two retail pharmacies at Stoneman and Fontaine. Urgent care patients and others can now receive prescriptions and over-the-counter drugs at the same place they are treated.
The retail pharmacies also support patients of the primary care and specialty care physicians who practice at the two outpatient centers.
The Stoneman Outpatient Center pharmacy opened last September, and the Fontaine retail pharmacy opened its doors on Monday. A third retail pharmacy, this one at Cape Cod Hospital, is scheduled to open later this year.
“It means one less stop for our patients,” explained Angela Medeiros, retail pharmacies manager for CCHC. “Prescriptions will be ready for them before they leave the medical building,”
That has been the experience of Deborah Huntley, who manages her 88-year-old mother’s prescriptions, and has been using the Stoneman pharmacy since it opened last fall.
“I called up Medicare for a list of local pharmacies and discovered that the Stoneman Center was among them. That is where my mother goes to visit her physician, Dr. William Bowers,” said Huntley. “What a convenience. The pharmacist is as nice as can be, and we pick up the prescriptions on our way home.”
Huntley noted that the cost of prescriptions are competitive and “it’s also a less chaotic atmosphere than our previous drug store; no standing in line.
Medeiros noted that wait times are also shorter than traditional pharmacies.
“We are finding at our first pharmacy in Sandwich that local residents are choosing us as their primary pharmacy because of the convenience and reduced co-pays,” she said.
For patients of Cape Cod Healthcare, the benefits of these new retail pharmacies extend beyond their convenience, she added.
“By having our own pharmacies now, we can provide a higher level of integrated care,” she said. “We’re trying to eliminate barriers for patients so they can get their medications without hassles and also learn how to safely take them.”
The Fontaine Urgent Care Center accommodates up to 3,600 patients a month during the summer, according to Medeiros, which factored into the decision to open a pharmacy there.
“We are creating a one-stop location. If you fall off your bike on the Rail Trail, for instance, you can see a physician, get an X-ray, and leave with your prescription and first aid supplies,” she said.
The pharmacy staff is on hand to consult with individual patients. For those with multiple prescriptions from more than one doctor, they will make sure those prescriptions won’t adversely interact with one another.
The pharmacy staff also works with other specialists at Cape Cod Healthcare to help patients with insurance issues related to their prescriptions. The pharmacies honor most insurance carriers.
Medeiros and her colleagues hope to build long-term relationships with patients so they will come back for refills and advice.
“It’s a more intimate environment than chain pharmacies, and the patients can expect to get to know and trust their pharmacist,” she said.
The new Harwich pharmacy is open:
- Monday through Friday 8 a.m. to 6 p.m.
- Saturday 8 a.m. to 4 p.m.
- Closed on Sunday