Experiences of great care leads to great trust - Cape Cod Healthcare

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Published on February 27, 2017

Experiences of great care leads to great trust

Experiences of great care leads to great trust

Bob Maloney and his wife, Joan Felahi, of Harwich can’t say enough good things about Cape Cod Hospital and the care they have received over the past few years.

“You walk in the front door and the door hasn’t even closed when two or three people are asking if they can help you,” said Maloney.

“When you ask directions, they tell you exactly where to go,” said Felahi.

The couple, who married in 2003 at the ages of 67 and 69, say the care they’ve received during their combination of five surgeries, inpatient stays and other procedures is bar none.

“I don’t understand why people go to Boston when we have the finest facilities here,” said Felahi.

She recalls her first meaningful encounter with Cape Cod Hospital in 1999 when she moved to the Cape. At the time, H. Walter Kaess, M.D., now retired, was her surgeon. Maloney also had surgery by Dr. Kaess in the 1990’s.

What really inspired Felahi to donate to Cape Cod Healthcare were her stays on Mugar 6 following hip and knee replacement surgeries in June 2015 and February 2016.

“I didn’t feel like a patient, I felt like family,” said Felahi. “When I rang my bell, they were right there and we could joke and laugh with one another. It was just a wonderful experience.”

So much so she remembers the names of all who took care of her. They were Debbie Merrifield, RN; Dee Fazio, RN; Suzanne Baker, RN; Brenda Hathaway, Selina Pearson and Patrick Leahey.

One example of the care and concern the team provided stands out to Felahi.

Merrifield offered her a pneumonia shot the night before her discharge to Liberty Commons Rehabilitation & Skilled Care Center in Chatham, after her knee replacement. Felahi told Merrifield that she was unsure if she wanted the vaccine.

“Debbie came in the next morning before her shift started and offered again. I decided to do it,” Felahi said.

Maloney shares the same appreciation for compassion and concern as his wife. He spent 23 years in military service to his country from 1951-1972 as a Navy Seal, and has a deep-rooted understanding of dedication and service.

“I don’t have to worry, I know I am in good hands at Cape Cod Hospital,” he said.

Felahi said even though her donations are modest, she considers them important contributions to Cape Cod Healthcare.

“I just want them to know I appreciate everything they have done for us and the care they have given us ─ from physicians and specialists to the hospital staff.”

And she knows how much her gift is appreciated when she receives her thank you note in the mail from the Cape Cod Healthcare Foundation.

“The note always makes me feel good and the acknowledgement is another reason I continue to contribute,” said Felahi.