Former JML director comes home to recover from surgery
A true testament to the excellent care JML Care Center in Falmouth offers comes from a former director-turned-patient, who gave high praise to the staff that continues to provide the quality patient care he oversaw before his retirement six years ago.
Charles Peterman, 76, of Cataumet was the director of the facility from 1992 to 2012 and recently completed post-operative rehabilitation there following major surgery.
“It’s been really nice, it has just been wonderful,” said Peterman at the time of his stay. “I know people here, and I look around, it’s just as organized, just as clean, and the skilled nursing and rehab component is impeccable.”
During his tenure, Peterman was instrumental in developing patient-centered care, which focuses on the patient and their individual healthcare needs. The goal is to “empower patients to become active participants in their care,” according to the National Institutes of Health (NIH). It also requires healthcare providers to be communicative in addressing patients’ needs and proactive in providing care that is effective and safe.
Peterman gives credit to his former staff who helped make this type of care a success.
“I’m just so happy because those same people are here doing the same thing and making a difference,” he said.
One Big Family
Peterman listed the names of staff who had stopped by to visit him during his stay, and one name that brought further conversation was Marge Rudd RN, 81, a nurse who retired last year after 26 years at JML.
“Nurse Marge came down and I gave her a big hug and we talked,” said Peterman.
Rudd returned to work part-time at JML within the past year.
“How many times are they going to give you a good-bye party?” Peterman said, with the humor that comes with a long association and friendship. There is definitely mutual admiration between the two former colleagues who worked together during Peterman’s time at JML.
“He was around all the time,” said Rudd. “He was there for the staff and the patients and visited every new patient to make himself known to them; his door was always open. He spared nothing to make the staff happy, the patients happy and provide good medical care. “
Staff knew that if they had concerns, they could go to Mr. Peterman and he would tend to it,” she said. “His goal was to make JML number one and do whatever it took to make it a five-star nursing home.”
Two years after Peterman’s retirement, JML achieved a five-star rating and made the U. S. News & World Report’s Best Nursing Homes 2014.
The report uses data gathered from the centers for Medicaid and Medicare services in three areas: health inspections, level of nursing staff and quality of care. Nursing homes that earn the agency’s overall rating of five stars receive the award.
Peterman successfully completed his rehabilitation and is back home enjoying his retirement.
While he admits to being a wash-ashore in 1961, when he came to the then Otis Air Force Base to do his service to his country, he has come full circle in his retirement from healthcare service.
“I really couldn’t find a better place (Cape Cod) to be. It’s really wonderful here,” said Peterman.