Open for business at Cape Cod Healthcare - Cape Cod Healthcare

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Published on June 23, 2020

Open for business at Cape Cod Healthcare

Medical Services Reopening

As our community emerges from nearly four months of COVID-19-induced hibernation, services and businesses are waiting to greet us, including healthcare providers. Cape Cod Healthcare facilities and services are now open, with full safety precautions in place.

“We have done all the necessary planning to ensure our patients, visitors and staff will be safe going forward,” said CCHC President and CEO Michael Lauf. “I’m excited to reintroduce our services to the community.”

Here is a rundown of the various CCHC services and facilities, and their hours of operation (for more information on any service or facility, please visit

Surgical Services

If you had a scheduled surgical procedure or test that was delayed due to the COVID-19 shutdown, you should contact your healthcare provider, who will use their clinical judgment to determine if it should be done in the immediate future. CCHC physicians are prioritizing the scheduling of non-emergent, in-person cases according to state guidelines, said Lauf. CCHC will continue to offer telehealth services to patients whenever possible, he added.

“We strongly encourage patients to seek medical care for any urgent healthcare needs, as we have seen patients in need of serious medical attention who waited too long to visit our hospitals,” he added. “Our hospitals and other healthcare facilities are safe, and our staff are prepared to address your needs with appropriate precautions and sensitivity.”

CCHC has met the required state guidelines to ensure the safety of patients and staff. Here is what you can expect to see, if you visit a CCHC facility:

  • Use of masks and face coverings by everyone in the facility
  • Screening for possible COVID-19 symptoms for all incoming patients
  • Separate care zones for COVID-19 and non-COVID-19 care
  • Social distancing measures in waiting rooms and other areas.
  • Frequent cleaning and disinfecting of all areas.

Urgent Care Centers

CCHC Urgent Care Centers are located in four locations around Cape Cod, in Falmouth, Sandwich, Hyannis, and Harwich. CCHC Urgent Care Centers are staffed by board-certified Emergency Room physicians and nurses. The Centers are open seven days a week, with select evening hours.

Additional advantages to seeking treatment at one of the Urgent Care Centers include:

  • No appointments or referrals needed.
  • Accurate online wait times for each location.
  • Safe triage protocol upon arrival, including temperature check and mask distribution for all patients who do not bring their own. Patients with COVID-19-like symptoms will continue their visit with a provider via telemedicine from their car.

Imaging and Radiology

Below are the outpatient imaging and radiology services locations and their current hours:

Cape Cod Hospital

CT Scan

  • 8:00 am - 9:00 pm, Monday-Friday; 9 am - 3:40 pm, Saturday and Sunday
  • 7/2, 7/7, and 7/14 reserved for Cardiac CT exams that have been on hold
  • CT 3: all interventional procedures; no scheduled outpatients at this time


  • 7:30 am - 9:30 pm, Monday-Friday; 8:30 am - 3:30 pm, Saturday and Sunday


  • 8:00 am - 8:30 pm, daily


  • 8:00 am - 4:00 pm, Monday-Friday for scheduled outpatients
  • Walk in X-rays per usual

Nuclear Medicine

  • 7:00 am - 4:00 pm, Monday-Friday; on-call 8:00 am - 4:00 pm, Saturday and Sunday

Cape Cod Healthcare Cardiovascular Center – Hyannis

Nuclear Medicine

  • 7:00 am - 3:30 pm, Monday-Friday

Vascular Ultrasound

  • 7:00 am - 3:00 pm, Monday-Friday


  • 7:30 am - 3:00 pm, Monday-Friday

Cuda Women’s Health Center, Hyannis


  • Routine screening mammography: 8:00 am - 6:00 pm, M/T/Th/F; 8:00 am - 4:00 pm Wednesday
  • Diagnostic mammography: 8am - 4pm, Monday-Friday

Bone Density Testing

  • 8:00 am - 4:00 pm, Monday and Friday

Breast MRI

  • 8:00 am - 4:00 pm, Monday-Friday

Falmouth Hospital

CT Scan

  • 8:00 am - 6:00 pm, Monday-Friday


  • 8:00 am - 4:00 pm, Monday-Friday


  • 7:00 am - 10:30 pm, Monday-Friday


  • 8:00 am - 6:00 pm, Monday-Friday

Nuclear Medicine

  • 7:00 am - 3:30 pm, Monday-Friday

Cardiovascular Imaging

  • Nuclear Medicine: 7:00 am - 3:00 pm, Monday-Friday
  • Vascular Ultrasound: 8:00 am - 4:00 pm, Monday-Friday
  • Echocardiography: 7:30 am - 5:00 pm, Monday-Friday

Fontaine Outpatient Center, Harwich


  • 8:00 am - 5:00 pm, Monday-Friday; 8:00 am - 4:00 pm Saturday


  • 7:30 am - 6:00 pm, M/W/F


  • 8:00 am - 4:00 pm, Monday-Friday

Bone Density Testing

  • 8:00 am - 4:00 pm, Tuesday

Seifer Women’s Health and Imaging Center, Falmouth


  • Routine screening mammography: 7:30 am - 7:30 pm, Tuesday; 4:00 pm-7:30 pm, Thursday; 7:30 am - 3:30 pm, Saturday
  • Diagnostic mammography: 7:30 am - 4:00 pm, M/W/F
  • Availability for both screening and diagnostic mammography is fluid and will expand as suspended appointments are rescheduled.

Bone Density Testing

  • 8:00 am - 3:30 pm, Monday-Friday

Breast MRI

  • 8:00 am - 3:00 pm, Monday-Friday

Stoneman Outpatient Center, Sandwich


  • 9:00 am - 7:00 pm, Monday-Friday

Wilkens Outpatient Medical Complex, Hyannis


  • 8:00 am - 4:00 pm, Monday-Friday


  • 8:00 am - 4:00 pm, Monday-Friday


  • 7:00 am - 11:00 pm, Monday-Friday; 7:00 am - 7 pm, Saturday; 7:00 am - 3:00 pm, Sunday

Please note: Radiology and Imaging services at Bourne Health Center and Falmouth Hospital Imaging at Community Health Center of Cape Cod in Mashpee remain closed at this time but are expected to reopen this month.

CCHC Laboratory Services

All of the CCHC Patient Service Centers located off-campus from Cape Cod Hospital and Falmouth Hospital are now open. Patient Service Centers in Orleans, Chatham, and Bourne have reduced hours but will return to regular hours as patient visits increase, according to Pat Cabana, Director of Laboratory Services for Cape Cod Healthcare.

Here are some FAQs about the Patient Service Centers:

How do the labs receive the order from my doctor?

Doctors can send their orders for testing electronically by interface or via fax. “Just walk in, with your name and date of birth we can find the order in the computer or in our fax system,” said Cabana.

Do I need an appointment?

Most tests do not require an appointment, she said.

What will happen when I show up for my appointment?

“If you walked into one of our sites, you would immediately see there is hand sanitizer. We ask one patient at a time to come up to the desk and sign in,” Cabana said. “Almost every patient that we see comes in with their own mask,” however, if a patient doesn’t have a mask, the staff will offer one. When they sign in, patients are asked screening questions, such as if they have any shortness of breath or fever.

What about the waiting room? Will I be able to maintain social distancing?

“The waiting room is actually marked off every 6 feet to the check-in. We’ve removed more than half the waiting room chairs and spaced them 6 feet apart,” she said. During busy times, there might be someone at the door managing the flow of people, having them wait outside, or in their cars, and staff call them when it’s their turn.

What protection will my phlebotomist have?

Staff wear masks, face shields, disposable lab coats and gloves. Phlebotomists who go out to nursing facilities to draw blood wear N95 masks in addition to face shields.

Wound Care Services

Wound care was considered essential during the pandemic shutdown, since chronic wounds, left untreated and unmanaged, can result in significant complications. Ongoing management of chronic wounds decreases the risk of hospitalization, emergency room and urgent care center visits.

FH Wound Care Center

1 Trowbridge Road, Suite 200
Bourne, MA
Fax: 508-743-0428
9:00 am - 5:00 pm, Monday-Thursday
8:30 am - 4:30 pm, Friday

CCH Wound Care Center

905 Attucks Lane
Hyannis, MA
Fax: 508-862-7785
8:30 am - 5:00 pm, Monday-Friday

Sleep Lab

Outpatient services at the Falmouth Hospital Sleep Lab are open from 8:00 am to 4:00 pm Monday-Friday. Daytime and overnight attended studies resumed on June 22, 2020.

CCHC Visitation Policy

Hospital Visitation

Non-COVID inpatients at Cape Cod Hospital or Falmouth Hospital are now allowed one visitor and the following conditions apply:

  • The visitor must be a spouse, partner, close family member or caregiver.
  • Visitation hours are limited to 12 noon to 7 pm daily
  • Each visitor will be screened for symptoms of respiratory illness before being allowed to enter the facility. Visitors must wear masks at all times.

The new visitation guidelines do not supersede other visitation policies regarding special situations or units, such as Maternity or Critical Care areas, of end-of-life visitation exceptions.

CCHC Facility Visitation

The visitation policy within CCHC facilities was revised as of June 10, 2020. Accompaniment of a patient for appointments, procedures or testing is allowed with the following restrictions:

  • One visitor is allowed in those situations where it is of benefit to either the patient or the provider for the patient to have either a caregiver or family member accompany them. The visitor will be screened for symptoms of respiratory illness, per hospital policy, and be required to wear a mask at all times.
  • When the visitor is not able to physically be with the patients (i.e. during the actual procedure), the visitor will be asked to wait outside the facility or in a specified waiting area, depending on social distancing guidelines. The visitor will be contacted via their cell phone when the patient is available.

This visitation policy applies to the following facilities:

  • Cape Cod Hospital
  • Falmouth Hospital
  • Visiting Nurse Association of Cape Cod
  • CCHC Laboratory Service Centers
  • Bourne Outpatient Center
  • Fontaine Outpatient Center
  • Rogers Outpatient Center
  • Stoneman Outpatient Center
  • Wilkens Outpatient Medical Complex
  • Oppenheim Medical Building
  • Strawberry Hill Medical Building
  • Clark Cancer Center
  • Davenport-Mugar Cancer Center
  • Heritage at Falmouth
  • Centers for Behavioral Health
  • Medical Affiliates of Cape Cod offices

Susan Moeller contributed to this story.