Elite quality and care for six years
The Visiting Nurse Association of Cape Cod has garnered its sixth consecutive HomeCare Elite® award, ranking it among the top 500 home healthcare agencies in the United States.
“It’s reflective of the care we provide for our patients so they are able to remain independently in their homes,” said Colette Silverman, VNA chief administrative officer and director of corporate quality at Cape Cod Healthcare and VNA of Cape Cod.
This year, 9,406 agencies were reviewed, according to Silverman. The VNA of Cape Cod has been in the top 25 percent for the 11 years since the award was established, and only 110 agencies have achieved that status, she said.
The award is based on certain measurements and criteria that home health care agencies must meet, including how well they perform those services. And the agency must be Medicare certified.
“It looks at outcomes, if we have remained consistent from year to year, improved from year to year, and financial performance,” said Silverman.
The performance measures are based on publicly-available information in the following areas:
- Quality outcomes
- Best practice implementation
- Patient experience
- Quality improvement and consistency
- Financial performance
Some of the information for these measures is taken from different tools the home healthcare agencies use to provide care for their patients.
One of the tools is an OASIS (Outcome and Assessment Information Set) that is completed by a nurse who is admitting a patient to home care.
“OASIS is where you get measurements from,” said Silverman. The data collected on the OASIS helps to measure outcomes and patient risk factors according to the Centers for Medicare & Medicaid Services.
“Measures assessed in the OASIS are walking, ability to transfer from a bed or chair, bathing, level of pain, ability to eat, oral medication management, hospitalizations, and emergency room visits, among others,” said Silverman.
Patient surveys are used to determine how well the agency provides services.
“One of the questions asks if patients would recommend the VNA of Cape Cod to their friends or family,” said Silverman. “Another is a rating scale and we usually receive a 9 out of 10 on a scale of 0-10; we do really well in both of those areas.”
The VNA strives to maintain quality patient care, and there are standardized measures that they monitor in comparison with other home care agencies, Silverman said. While the reports come out quarterly, the VNA monitors their reports, daily, she said .
“I am proud of our staff who take care of the patients and all the other departments in the VNA, it is reflective of everyone to receive this award.”
The HomeCare Elite Award is sponsored by DecisionHealth and ABILITY® Network. “It is an honor to recognize these outstanding home health providers,” said Bud Meadows, Chief Revenue Officer for ABILITY. “They represent the best of the best in this profession and we applaud their efforts in delivering the highest quality of care.”