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Published on June 11, 2020

Cape Cod Healthcare Receives HFMA’s 2020 MAP Award for High Performance in Revenue Cycle

(Hyannis, MA – June 11, 2020) - Cape Cod Healthcare has received the 2020 MAP Award for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA). As a national award winner, Cape Cod Healthcare has met industry standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense® initiatives and achieved outstanding patient satisfaction.

Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues. The award will be formally presented on July 17 during a session of the Virtual Annual Conference.

“Our goal every day is to take incredible care of people and that commitment permeates our entire organization. Our revenue cycle team and strategies are as invested in our patients’ experiences as our clinicians. From handling insurance coverage and billing processes to providing financial counseling when needed, we work with our patients and their families every day to ensure they have the information and resources they need,” said Michael L. Connors, CPA, Chief Financial Officer, Cape Cod Healthcare. “We are proud to have our revenue cycle organization recognized nationally for its efforts.”

“Congratulations to all of our winning organizations, which have not only adopted HFMA’s Best Practices for Patient Financial Communications but also achieved excellence in revenue cycle overall,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “These exceptional organizations have superior processes for communicating complex financial issues to patients in understandable ways.”

Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the healthcare industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.