Wait Time

ER Wait Times

When is CCHC Urgent Care busiest? Based on 6 months average of patients treated.

Urgent Care Wait Times

Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
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Published on May 31, 2011

Cape Cod Healthcare Named One of America's Top Ten Systems

(Hyannis, May 31, 2011) Cape Cod Healthcare is pleased to announce that it has been named one of the top ten health care systems in America.

The study – the Thomson Reuters Top 10 Health Systems 2011 – was conducted by Thomson Reuters, one of the world’s leading health care information organizations. This annual, quantitative study is based solely on objective, quantitative performance data, independent research and public data sources. This year’s study examined 285 organizations – almost every U.S. health care system with two or more acute care member hospitals.

“It’s a tremendous accomplishment,” said Michael Lauf, CCHC’s President and CEO. “Our goal over the past three years has been to build one of the best health care systems in the United States. We are delighted that we are now recognized throughout the country as one of the top systems in the nation. Our physicians, nurses and other health care professionals work very hard every day to produce the highest levels of patient satisfaction and top-quality care. Through this award, their efforts will be noted and acclaimed from coast to coast.”

The study measures clinical quality and efficiency, using objective statistical analysis and publicly available data in categories such as patient complications and patient safety errors. Key performance measures include:

  • Risk-adjusted mortality index
  • Risk-adjusted complications index
  • Risk-adjusted patient safety index
  • Core measures mean percent
  • 30-day risk-adjusted mortality rate
  • 30-day risk-adjusted readmission rate
  • Severity-adjusted average length of stay
  • HCAHPS score (patient rating of overall hospital performance)

The Thomson Reuters Top 10 Health Systems 2011 are as follows, listed alphabetically:

  • Advocate Health Care, Oak Brook, IL
  • Cape Cod Healthcare, Hyannis, MA
  • CareGroup Healthcare System, Boston, MA
  • Kettering Health Network, Dayton, OH
  • Maury Regional Healthcare System, Columbia, TN
  • Mayo Foundation, Rochester, MN
  • North Shore University Health System, Evanston, IL
  • OhioHealth, Columbus, OH
  • Partners HealthCare, Boston, MA
  • Spectrum Health, Grand Rapids, MI

In summary, these winners of the Top 10 Health Systems awards:

  • Saved more lives with fewer complications
  • Followed industry-recommended standards of care more closely
  • Made fewer patient safety errors
  • Released patients half-a-day sooner
  • Scored better on overall patient satisfaction surveys

The awards are reported in Modern Healthcare magazine, one of the nation’s most respected health journals.

“This recognition further substantiates our commitment to providing the best patient care possible,” added Mike Lauf. “It reflects a collaborative, team approach to quality and performance which defines Cape Cod Healthcare and its individual entities and is another reason for all residents and visitors to have peace of mind that high quality healthcare is available right here.”

Media Inquiries

All media inquiries should be directed to Robin Lord, Director of Communications.

Phone: 774-470-5504

Cell: 774-236-9602