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Policies, Mandatories & Notices

Cape Cod Healthcare is committed to delivering the highest-quality medical care and an excellent patient experience. The forms and policies below enable patients to understand our obligation, as a community safety net, to treat all patients who enter Cape Cod Hospital and Falmouth Hospital, the financial assistance we can facilitate and patients’ rights while in our care.

Credit and Collection Policy

For patients who are uninsured or underinsured, this policy outlines how we will work with them to assist with applying for available financial assistance programs that may cover their unpaid Hospital bills.

Download our Credit and Collection Policy [pdf]

Financial Assistance Policy

Healthcare Proxy

What is a Health Care Proxy?

The Health Care Proxy is a simple legal document that allows you to name someone you know and trust to make decisions about your medical care when you are unable to communicate.

Download a Massachusetts Health Care Proxy [pdf]

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and shared with others and how you can get access to it.

HIPAA Notice of Privacy Practices

ICU Nurse-to-Patient Ratio

This document outlines the average daily staffing of nurses-per-patient in ICU units at Cape Cod Hospital and Falmouth Hospital.

Current Quarterly Reports

Previous Quarterly Reports

MassHealth Application

This application is for low- or no-cost health coverage provided by the Commonwealth of Massachusetts, including: Mass Health, the Children’s Medical Security Plan (CMSP), the Health Connector, or the Health Safety Net (HSN).

Applications to become a MassHealth member (

Learn more about MassHealth

Nondiscrimination Notice

Discrimination is Against the Law

Cape Cod Healthcare and its affiliates (“CCHC”) comply with applicable state and federal laws and do not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.

Nondiscrimination Notice

Patients Rights & Responsibilities

While in our care, you have both rights and responsibilities.

Patients' Rights and Responsibilities

Privacy Policy

Cape Cod Healthcare’s Internet Privacy Policy

At Cape Cod Healthcare, we are committed to protecting the privacy and security of the users of our Internet site.

Internet Privacy Policy