Wait Time

ER Wait Times

When is CCHC Urgent Care busiest? Based on 6 months average of patients treated.

Urgent Care Wait Times

Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
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FY 2016 Community Benefits Key Accomplishments

Cape Cod Healthcare continued to stand out in the area of quality, innovation and patient appreciation in FY2016. Cape Cod Hospital and Falmouth Hospitals garnered several important awards and recognitions, including: 

  • America’s 100 Great Community Hospitals: Cape Cod Hospital was named to the list of America’s 100 Great Community Hospitals by Becker’s Hospital Review for the fifth consecutive year. This recognition is based on quality of care and service to our community, and demonstrates that the hospital is successfully and consistently achieving top results in patient care and satisfaction. 
  • American Heart Association/American Stroke Association Get With the Guidelines®: Falmouth Hospital earned the Get With the Guidelines®-Stroke Gold-Plus Quality Achievement Award for the seventh consecutive year. This achievement recognizes the hospital’s commitment and success in implementing specific quality improvement measures outline by the American Heart Association/American Stroke Association for the treatment of stroke patients.
  • Distinguished Hospital Award for Clinical Excellence: Healthgrades recognized both Cape Cod Hospital and Falmouth Hospital with its 2016 Distinguished Hospital Award for Clinical Excellence. The honor recognized hospitals performing in the top 5 percent nationwide based on risk-adjusted clinical outcomes for dozens of common procedures and conditions.
  • Blue Distinction Awards: Blue Cross Blue Shield recognizes hospitals for demonstrated expertise in specialty services and quality measures for patients. Cape Cod Hospital was recognized for the following specialties: total hip replacement, total knee replacement, maternity, and cardiac and spine surgery. 

Falmouth Hospital was recognized for the following specialties: total hip replacement and maternity.

  • Center of NAS Excellence: Cape Cod Hospital was designated a Center of Excellence for Education and Training for Infants and Families Impacted by Neonatal Abstinence Syndrome by the Vermont Oxford Network. The designation is awarded to health centers that successfully train at least 85 percent of their designated care team using a novel online training platform to complete 17 critical, evidence-based learning lessons.
  • Leapfrog Hospital Safety Score: Cape Cod Hospital was one of only 182 hospitals in the entire country to achieve straight A’s in the annual Hospital Safety Score since the initiative was launched in 2012. Falmouth Hospital was recognized with a B Hospital Safety Score. The Hospital Safety Score is the gold standard rating for patient safety and is compiled by The Leapfrog Group, a non-profit hospital safety watchdog.
  • Readmission Rates: Cape Cod Hospital was recognized as among the top three hospitals in the state with the lowest readmission rates in a report by the state Center for Health Information and Analysis (CHIA) in 2016. The report examined rates at specific hospitals and regions in the state. CCH has consistently been within the lowest quartile for readmission rates over the past several years. 
  • Standard & Poor’s Raises CCHC Bond Rating: Standard & Poor’s Ratings Services reaffirmed its long-term “A” rating for Cape Cod Healthcare. The Rating Outlook remained “Stable.” S&P attributed the positive rating to CCHC’s financial profile as “strong, with consistently healthy financial operating performance in recent years.” Standard & Poor’s is a nationally recognized statistical rating organization designated by the Securities and Exchange Commission. 

In addition to clinical achievements, hospital-based and community-based health improvement activities continued in an effort to address the health needs of Barnstable County residents. The 2014-2016 Cape Cod Hospital and Falmouth Hospital Community Health Needs Assessment Report and Implementation Plan guided health improvement and Community Benefits activities to focus on four key health priorities identified in the report: chronic and infectious disease, access to care, mental health and substance use disorders. These priorities were addressed through new and existing hospital programs, collaboration with federally qualified health centers, investments in community-based health and human service organizations, and expanded regional coalitions and task force efforts. 

Chronic and infectious disease management, prevention, screening, and detection efforts were supported through a variety of CCHC Community Benefits activities. Hospital efforts included cancer survivorship services, oncology support groups, physician-led cancer prevention workshops and health fairs, and clinical-community linkages for patients to access complementary services such as massage, acupuncture and nutritional counseling. CCHC Infectious Disease Clinical Services coordinated Hepatitis C and HIV/AIDS screening, testing and disease management services for the region. CCHC Community Benefits provided grants for projects including a HPV awareness campaign for youth, melanoma prevention education at beaches, and a tick testing and tick-borne disease surveillance program.

Cape Cod Healthcare partnered with the Cape Cod Hunger Network to expand a program for clients of local food pantries to help monitor their diabetes and heart disease and encourage nutritional improvement through education and distribution of fresh food and vegetables. The FLAVORx pilot project encouraged patients to pursue plant-based diets and offered incentives to shop at local farmers markets. Healthy Parks, Healthy People, a walking program to promote health and wellness for year-round and seasonal residents, as well as visitors to the Cape, was continued through a partnership between the US National Park Service, the Cape Cod National Seashore, and Cape Cod Healthcare. 

Improving access to care for target populations was supported through new activities and existing programs in FY2016. In partnership with the Cape and Islands Emergency Medical Services System, CCHC expanded medical interpreter services for limited-English speaking patients in pre-hospital settings. The new program provides phone based interpreter services to paramedics and first responders to improve communication with patients upon arrival to a 911 call and during transport to the hospital. CCHC Interpreter Services also provided free medical interpreter services for limited English speaking patients in community-based primary and specialty care offices across the region. 

A CCHC grant to the Barnstable County Human Services Department supported efforts to increase the network of volunteers for the SHINE (Serving the Health Insurance Needs of Everyone) program across all 15 towns in Barnstable County. In an effort to ensure a strong and skilled workforce in the region, Cape Cod Healthcare awarded Cape Cod Community College a $1 million grant to expand local nursing and allied health programs. 

CCHC Centers for Behavioral Health expanded services to include a behavioral health telemedicine program at Falmouth Hospital, addiction assessment and detox protocol consultation at both hospitals and a new collaborative case management model with Duffy Health Center to care for patients who are homeless or at risk of homelessness. 

CCHC’s support of the Behavioral Health Provider Coalition of Cape Cod & the Islands resulted in training 40 local law enforcement officers in Mental Health First Aid and hosting a behavioral health summit attended by more than 250 health, business and community leaders. Several community benefits grants were made to expand behavioral health services in the community, including a mental health program for young adults at Cape Cod Community College, support groups for suicide attempt survivors, and counseling support for caregivers of individuals with Alzheimer’s disease and dementia. 

Cape Cod Healthcare leadership efforts in addressing substance use disorders continued through a pledge of $2.5 million in grant support to expand access to Medication Assisted Treatment at federally qualified health centers, increase case management support, and improve treatment navigation efforts in the region. Cape Cod Hospital was one of two sites awarded a Massachusetts Department of Public Health grant to pilot the Moms Do Care program. The program provides integrated prenatal and substance use treatment and peer recovery services for pregnant women with opioid use disorders. 

Physician and clinical leadership in the maternity and pediatric department at Cape Cod Hospital also led the effort to become a designated Center of Excellence for Education and Training for Infants and Families Impacted by Neonatal Abstinence Syndrome by the Vermont Oxford Network. In addition, CCHC Community Benefits also provided grant funding for youth prevention programs, parenting in recovery classes and peer-led recovery support groups for mothers. 

CCHC strategic partnerships with the four regional federally qualified health centers focused on all health priorities. Grants supported efforts to expand psychiatric services and primary care access, develop complex care management programs for high-risk patients and increase access for office-based opioid treatment programs for individuals with substance use disorders.

In addition to hospital-based programs and grant funded community-based projects, community benefits and hospital staff continued to play leadership roles in health and human service organizations and coalitions across Barnstable County including the Cape & Islands Community Health Area Network (CHNA 27) Steering Committee, Barnstable County Human Services Advisory Council, Barnstable County Regional Substance Use Council, Behavioral Health Provider Coalition of Cape Cod & the Islands, Quality of Life Initiative and the Substance Use in Pregnancy Task Force.