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Patients Rights & Responsibilities

Responsibilities

While you are in our care you have the responsibility to:

  • Provide us with accurate and honest information about your medical history.
  • Ask questions when you do not understand any information provided to you.
  • Let us know when you believe you cannot follow through with your treatment plan. We will work with you to develop a plan which meets your needs.
  • Treat your caregivers, family, visitors and fellow patients with dignity and respect.
  • Designate one person to act as the contact for information and updates regarding your care.
  • Not tamper with Cape Cod Hospital or Falmouth Hospital property, including any medical device being used for your care.
  • Abide by the rules and regulations, as posted, of Cape Cod Hospital and Falmouth Hospital particularly with regard to smoking and cell phone use. Smoking is not allowed on the premises or immediately around any of the entrances. Cell phones may only be used in designated areas.
  • Provide information about your insurance coverage and work with our financial consultants to arrange payment when needed.

Rights

While you are in our care you have the right to:

  • Receive considerate and respectful care.
  • Adequate pain control.
  • Obtain accurate and timely information about your illness and treatment plan.
  • Consent to or refuse a treatment, as permitted by law.
  • Have an advanced directive in the form of a Health Care Proxy.
  • Receive as soon as possible, the services of a translator or interpreter.
  • Express and practice your religious and cultural beliefs.
    • Cape Cod Hospital clergy: 508-862-5286
    • Falmouth Hospital clergy: 508-457-3522
  • Have privacy.
  • Confidentiality.
  • Review your medical records.
  • Expect that necessary services will be provided to meet your health needs.
  • Know when this hospital has a relationship with outside parties that may influence your care or treatment.
    Know about Cape Cod Hospital’s and Falmouth Hospital’s insurance care criteria, which may affect your treatment and insurance coverage or payment.
  • Know about free care availability.
    • Cape Cod Hospital: 508-862-7019
    • Falmouth Hospital: 508-477-7090
  • Know about Cape Cod Hospital and Falmouth Hospital resources to help you deal with any problems or issues.
    • Cape Cod Hospital: 508-862-5400
    • Falmouth Hospital: 508-457-3948
  • Dept. of Public Health’s Advocacy Office: 1-800-462-5540
  • Know about our billing process: 1-855-331-2242