Test Ordering

Test orders may be given using any of the following methods:

  • For your convenience, you may telephone your orders to C-Lab's Customer Service Department at 800-750-TEST (750-8378) for patients visiting any one of our 11 patient service centers.  When your patient arrives, only insurance and demographic information will need to be updated. You may also FAX your orders to our Client Service Department at 508-539-6129 or to any of our patient service centers.  When faxing orders to C-Lab's Client Service Department please note on the request which C-Lab Patient Service Center the patient intends to visit.
  • You may use one of our test requisition forms and fill in the necessary information. The patient can present the completed requisition at any of our sites, including Cape Cod Hospital Referred Outpatient and Falmouth Hospital Faxon Center.  C-Lab offers our clients customized requisitions that are preprinted with your office information.

CLab offers a joint test catalog with our Reference Lab, Mayo Laboratories, Please click here for access: http://www.testcatalog.org/nrr/catalogs/clab/catalog/search.aspx

The Center for Medicare and Medicaid Services requires a diagnosis that supports the medical necessity for all tests ordered.  When a diagnosis cannot be provided to support the medical necessity of a test covered by the CMS National Coverage Determinations and the Local Medical Necessity Policies, the patient must be provided with an Advanced Beneficiary Notification (ABN).  The ABN is a legal document informing the beneficiary that Medicare may not cover the service and that they will be responsible for payment of such services.  (For information regarding the CMS National Coverage Determinations and our Local Medical Necessity Policies, please contact Pat Cabana at 508-539-6107.

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Contact Us

C-Lab Customer Service
508-539-6129 fax
7:00 a.m. to 6:00 p.m.
Monday through Friday

C-Lab Billing
(Patient Service Centers)
7:00 a.m. to 4:30 p.m.
Monday through Friday

Cape Cod Hospital
27 Park Street
Hyannis MA 02601
Phone: 508-771-1800

Falmouth Hospital
100 Ter Heun Drive
Falmouth, MA 02540
Phone: 508-548-5300