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Patient Satisfaction

Cape Cod Healthcare is committed to providing the highest quality, safest care possible to our patients. We encourage you to be an active part of your healthcare team, and want your feedback about how we can improve.

We participate in numerous quality reporting efforts and we urge you to learn about the quality improvement and patient safety efforts we dedicate ourselves to every day.

Learn more about the Joint Commission's Quality Check®

Reporting Period: October 2014 - September 2015

Patient Survey Results (HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems)

HCAHPS Cape Cod Hospital Falmouth Hospital
Overall Star Rating *** ***

Patients who reported that their nurses "Always" communicated well

Cape Cod Hospital 79%
Falmouth Hospital 77%
State of MA 80%
National 80%

Patients who reported that their doctors "Always" communicated well

Cape Cod Hospital 80%
Falmouth Hospital 79%
State of MA 81%
National 82%

Patients who reported that they "Always" received help as soon as they wanted

Cape Cod Hospital 65%
Falmouth Hospital 66%
State of MA 66%
National 68%

Patients who reported that their pain was "Always" well controlled

Cape Cod Hospital 70%
Falmouth Hospital 70%
State of MA 71%
National 71%

Patients who reported that staff "Always" explained about medicines before giving it to them

Cape Cod Hospital 62%
Falmouth Hospital 62%
State of MA 64%
National 65%

Patients who reported that their room and bathroom were "Always" clean

Cape Cod Hospital 76%
Falmouth Hospital 73%
State of MA 72%
National 74%

Patients who reported that the area around their room was "Always" quiet at night

Cape Cod Hospital 50%
Falmouth Hospital 48%
State of MA 53%
National 62%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home

Cape Cod Hospital 86%
Falmouth Hospital 87%
State of MA 89%
National 86%

Patients who 'Strongly Agree' they understood their care when they left the hospital

Cape Cod Hospital 52%
Falmouth Hospital 51%
State of MA 53%
National 52%

 

Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

Cape Cod Hospital 74%
Falmouth Hospital 70%
State of MA 70%
National 71%

Patients who reported YES, they would definitely recommend the hospital

Cape Cod Hospital 79%
Falmouth Hospital 75%
State of MA 74%
National 71%