Wait Time

ER Wait Times

When is CCHC Urgent Care busiest? Based on 6 months average of patients treated.

Urgent Care Wait Times

Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
Least busy at 8 am. Most busy at 9am and gradually less busy throughout the day until 7pm.
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Patient Satisfaction

Cape Cod Healthcare is committed to providing the highest quality, safest care possible to our patients. We encourage you to be an active part of your healthcare team, and want your feedback about how we can improve.

We participate in numerous quality reporting efforts and we urge you to learn about the quality improvement and patient safety efforts we dedicate ourselves to every day.

Learn more about the Joint Commission's Quality Check®

Reporting Period: July 2015 - June 2016

Patient Survey Results (HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems)

HCAHPS Cape Cod Hospital Falmouth Hospital
Overall Star Rating **** ***

Patients who reported that their nurses "Always" communicated well

Cape Cod Hospital 82%
Falmouth Hospital 80%
State of MA 81%
National 80%

Patients who reported that their doctors "Always" communicated well

Cape Cod Hospital 81%
Falmouth Hospital 79%
State of MA 81%
National 81%

Patients who reported that they "Always" received help as soon as they wanted

Cape Cod Hospital 65%
Falmouth Hospital 66%
State of MA 67%
National 69%

Patients who reported that their pain was "Always" well controlled

Cape Cod Hospital 71%
Falmouth Hospital 73%
State of MA 71%
National 71%

Patients who reported that staff "Always" explained about medicines before giving it to them

Cape Cod Hospital 62%
Falmouth Hospital 60%
State of MA 64%
National 65%

Patients who reported that their room and bathroom were "Always" clean

Cape Cod Hospital 75%
Falmouth Hospital 75%
State of MA 72%
National 74%

Patients who reported that the area around their room was "Always" quiet at night

Cape Cod Hospital 51%
Falmouth Hospital 51%
State of MA 52%
National 63%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home

Cape Cod Hospital 87%
Falmouth Hospital 87%
State of MA 89%
National 87%

Patients who 'Strongly Agree' they understood their care when they left the hospital

Cape Cod Hospital 54%
Falmouth Hospital 53%
State of MA 53%
National 52%

 

Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

Cape Cod Hospital 77%
Falmouth Hospital 72%
State of MA 71%
National 72%

Patients who reported YES, they would definitely recommend the hospital

Cape Cod Hospital 81%
Falmouth Hospital 76%
State of MA 74%
National 72%